Expert claims handling and support 

We take pride in delivering exceptional claims handling that places our members’ needs front and centre. Our team of highly trained claims professionals understand the unique challenges members face across the maritime industry, with in-depth knowledge gained through strong member relationships and years of experience on oceans, waterways, and offshore energy fields. 

Our claims approach

Our claims experts

Sam Kendall-Marsden

Chief Claims Officer

Katherine Birchall

Global Head of FD&D Claims

Jamie Wallace

Global Head of Specialty Claims and Deputy Global Head of FD&D Claims

Adrian Durkin

Head of Claims Operations and Performance

P&I Rules 2026/27
19 Feb 2026 Rulebooks
FD&D Rules 2026/27
19 Feb 2026 Rulebooks
War Risks Rules 2026/27
19 Feb 2026 Rulebooks
Strike & Delay Rules (2026/27)
19 Feb 2026 Publications
Coastal & Inland Rules (2026/27)
19 Feb 2026 Publications
Fixed P&I Rules (2026/27)
19 Feb 2026 Publications

Underwriting

Transparent and flexible underwriting, providing tailored solutions to protect your business. We take a proactive and expert approach to underwriting, built on a foundation of transparency and flexibility. Our goal is simple – to ensure your operations are protected and provide certainty of cover wherever possible.  

Loss Prevention

We pioneer loss prevention strategies tailored to your maritime needs. Our market-leading approach offers timely guidance, insightful advice, and a suite of services aimed at assessing, highlighting, and mitigating marine risks. We safeguard shipowners, managers, fleet operators, charterers, and seafarers, while minimising losses and claims.